1. Our returns and delivery policy
Refunds and Returns Policy
Generally our policy is NO REFUNDS OR RETURNS are allowed for purchases made.
However, in the event that an item on our inventory goes out of stock and payment has been made, a full REFUND will be made to the customer. But insya Allah we will strive our best to ensure that out of stock items are not available on our online Store.
Defective Items Policy
We will exercise our utmost care to check especially on the external part of the book/items before we post out. Nevertheless sometimes the defects such as missing pages or upside down printing may be found on the inside of our books/items which may not have been detected. This, however is rare but it does happen. In the event you receive a defective book/item from us, you may return it to the Bookstore at Golden Landmark for a REPLACEMENT or a REFUND in the event there are no similar stocks available.
Delivery Charges at a flat fee of 5.50
Delivery within Singapore – We charge a flat fee of $5.50 for deliveries via our door to door courier service. FREE LOCAL DELIVERY for all orders above $90.
International Delivery is currently NOT available
At the present time, we do NOT accept orders from overseas and we do NOT do international deliveries. We will update everyone once we are in the position to do so insya Allah.
Delivery Schedule
Generally, you can expect to receive your order within 3 to 5 working days (excluding Saturdays and Sundays). However, we are unable to give a guaranteed time frame for delivery although we will try our best to expedite all deliveries to ensure you get your books asap insya Allah.
SMI privilege card
Kindly note that the SMI Privilege Card (which is no longer issued) is applicable only for purchases made at our Bookstore in Golden Landmark and is not applicable to the online Store.
Email us at smibooksg@gmail.com or msg us through our FB page if you have further questions on the above. Barakallahu feekum.
TERMS AND CONDITIONS
Welcome to our ‘website’, smibooksg.com. By browsing and using this website, you are agreeing to comply with and be bound by our terms and conditions of use and our privacy policy. Throughout these terms and conditions we will refer to ourselves as Salaam Media International, ‘we’, ‘us’ and ‘our’ meaning Salaam Media International.
We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the Terms and Conditions on each occasion you use this website. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
PRODUCTS
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, so that we can complete your transactions and contact you as needed.
OWERSHIP RIGHTS
Welcome to our ‘website’, smibooksg.com. By browsing and using this website, you are agreeing to comply with and be bound by our terms and conditions of use and our privacy policy. Throughout these terms and conditions we will refer to ourselves as Salaam Media International., ‘we’, ‘us’ and ‘our’ meaning Salaam Media International.
We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the Terms and Conditions on each occasion you use this website. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
DELIVERY POLICY
Unless otherwise agreed in writing, delivery of the Goods shall take place at the address specified by the Buyer on the date specified by the Seller. The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. Generally, you can expect to receive your order within a week. However, we are unable to give a guaranteed time frame for delivery although we will try our best to expedite all deliveries to ensure you get your books asap.
(a) The date of delivery specified by the Seller is an estimate only. Time for delivery shall not be of the essence of the contract.
(b) If the Seller is unable to deliver the Goods for reasons beyond its control, then the Seller shall be entitled to place the Goods in storage until such times as delivery may be affected and the Buyer shall be liable for any expense associated with such storage.
(c) The Buyer shall be entitled to replacement Goods where the Goods have been damaged during transportation. The Buyer must notify the Seller of the damage within 24 hours of delivery.
PRIVACY POLICY
Salaam media International respects your privacy rights and is committed to respecting and protecting the privacy of our site users and online customers.
WHAT PERSONAL INFORMATION DO WE COLLECT?
When you place an order with us, we collect personal information including your name, address, mobile number and email address.
CONSENT
When you provide us with personal information to place an order, verify your credit card, arrange for a delivery or return a purchase, we imply that you consent to our collecting of your personal information and using it for that specific reason only.
If you change your mind, you may withdraw your consent for us to contact you, collect, use or disclose your personal information, at any time by contacting us at smibooksg@gmail.com
DISCLOSURE
Salaam media International may disclose your personal information if we are required by law to do so, or if you violate our Terms of Service.
Salaam media International reserves the right to modify this Privacy Policy at any time.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Salaam media International, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.